Warranty Policy
Warranty Policy 🧸
Effective Date: 01-11-2025
Thank you for shopping at Minorcart ! We’re dedicated to providing quality products that make playtime fun and safe. This Warranty Policy explains what’s covered, what’s not, and how to request a replacement if needed.
1. Warranty Coverage 🔧
All eligible products on minorcart.com include a limited warranty covering manufacturing defects for a period of 15 days from the date of delivery.
This warranty covers:
- Non-functioning or defective mechanisms (e.g., battery compartments, joints, or switches)
- Broken or missing parts due to manufacturing error
- Battery failure on arrival (if reported within 24 hours)
2. What’s Not Covered ⚠️
- Physical damage after delivery
- Water damage or moisture exposure
- Damage due to misuse or mishandling
- Normal wear and tear, fading, or paint chipping
- Battery depletion after use
3. Warranty Claim Process 🧾
To make a warranty claim, please follow these simple steps:
- Record a parcel opening video when you receive your package.
- Report any issues within the 15-day warranty period.
- Send us the order number, issue details, and video proof via WhatsApp or email.
Once verified, we’ll arrange a pickup and replacement at no cost. Replacements are typically dispatched within 7 working days after approval.
4. Warranty Period 🕐
The warranty is valid for 15 days from the delivery date. After this period, we cannot process warranty-related claims or replacements.
5. Our Commitment 🤝
We understand that toys are for joy — and we’ll always do our best to ensure that your experience with Minorcart remains happy, safe, and hassle-free!
Contact Information 📬
Website: minorcart.com
Company name: Sanoopkumar V S
Address: Grande Tower, VO 0018, NH bypass metro Pillar no.41, Aluva - 683101, Ernakulam
Email: support@minorcart.com
Contact form: https://minorcart.com/pages/contact
WhatsApp Chat: +91 9567576555
Customer Support Working Hours: Monday to Saturday (09:00 AM - 06:00 PM)